1. Which social networking platform do you use to follow MSOC?
As we expected most of you have accounts on Facebook and many are even following Med Staff On-Call there. For those of you that are not following us we have a public Fan Page and a private Group on Facebook. To find the Fan Page search for Med Staff On-Call. To find the group search for MSOConnect.
2. Which smartphone platform would you like to see a MSOC application developed for?
We were surprised to find that the #1 platform chosen for a mobile application was Windows Mobile. This may be due to people not understanding what the Windows Mobile Platform was so we will ask another survey question in April to try and determine the right platform to support when we build that application.
3. How likely are you to refer a friend or co-worker to MSOC?
We were very happy with the results of the net promoter score this month. An majority of people surveyed would recommend Med Staff On-Call to a friend and very few would not likely recommend us.
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4. What feedback do you have to make MSOC better? Your feedback is extremely important to us and will be used to improve the services you use on a regular basis.
We received some great feedback this month. Keep it coming. Here are responses to the top questions from last month’s survey.
MEMBER: A phone number where a person can ask and get answers faster. Office location, and a better understanding as to how you are selected for employment contact
MSOC: Our phone number is 888-270-8374. We have someone available 24 / 7 to answer your questions. We do not take walk-ins as we are the first completely virtual staffing agency. All onboarding and staffing activities are done online. If you have any questions we are available by phone to help you.
MEMBER: I have not received a call back yet for ANY employment so I’m sure that I would start there.
MSOC: If you have completed your onboarding profile and haven’t received any feedback please call us at 888-270-8374 and we would be happy to help you get started.
MEMBER: If you can help with finding license if the person who's applying misplaced it. Or give the person a chance to find it.
MSOC: Nursing licenses can be checked and renewed at the Illinois Department of Financial and Professional Regulation https://www.idfpr.com/dpr/licenselookup/default.asp. The phone number is 217-785-0800.
MSOC: CNA certificates can be found at the Illinois Department of Public Health's Health Care Worker Registery. http://www.idph.state.il.us/nar/home.htm. Their phone number is 217-785-5133.
MEMBER: I have not personally used the MSOC but I have heard great things about your company so until I hear something negative I will promote you guys. Good work.
MSOC: Thank you for that feedback.
MEMBER: EASIER APPLICATION FOR EMPLOYMENT
MSOC: Please give us specific feedback so we can fix it. Usability is extremely important to us. You can submit specific feedback to info@medstaffoncall.com or use the contact us page at www.medstaffoncall.com to submit feedback via the web site.
MEMBER: Timely confirmation of shifts
MSOC: We do not confirm shifts. Hospitals are responsible for confirming shifts. Some hospitals do a very good job of maintaining their orders and some do a very bad job. We have given that feedback to certain hospitals and we have seen an improvement.
MEMBER: Appreciate prompt response when called about an inquiry.
MSOC: We are available 24/7 to answer any question you may have. You should never have to leave a message when you have an inquiry.
MEMBER: You're doing a great job already. Personally, I like personal service better than electronic, but I'm adapting.
MSOC: Thank you! Too much personal service is prohibitive. That is why traditional agencies cannot compete with our rates. We have put you in control in order to maximize your pay rate.
MEMBER: Things will look up once I have my leg out of the cast. Then...I will have recommendations.
MSOC: Get well soon! We look forward to having you back and hearing your recommendations.
MEMBER: Pay increase. Registry rates at most hospitals are higher, or are giving bonus pay for picking up extra shifts, which comes out to higher hourly pay than agency. Registry shifts also have higher guarantee of getting a shift.
MSOC: Our pay rates are determined based on volume. The demand for supplemental staff was down by more than 25% in 2009. As the volume increases so will pay rates.
MSOC: Hospitals are offering many incentives today to get more from the nurses they already have. We believe this is not sustainable and is not the best model for staffing. There are real advantages to leveraging a temporary staffing agency to meet your peaks in demand including fill rates and turning over the liability of those staff.
MSOC: From the staff’s perspective the number of options is also an important factor in addition to rates. Today we work with over 100 hospitals and clinics and the number continues to grow. It would be too difficult to juggle enough registry positions to maintain that level of shift selection.
MSOC: Take advantage of our best rate guarantee. That includes registry pay rates. Just send us documentation with the rates you received and we will beat it for everyone we send there.
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