1. In which of the following U.S. cities would you consider taking a travel assignment?
As we expected most people either don’t want to travel or they want to go to the biggest cities. There are a lot of travel opportunities in Ohio and not a single person selected one of the Ohio cities. As we get more details about the travel opportunities we will be offering we will let you know. If you have the desire to travel please let us know so we can update your profile with that information.
More than half of the people responding have not had to call after hours. Of those that have called 11% have had some problems and no one has had a bad experience. We will continue to work with the new customer support team to ensure that you are getting the high quality customer service that you expect.
3. How likely are you to refer a friend or co-worker to MSOC?
For the second month in a row we didn’t have anyone saying they were not likely to recommend Med Staff On-Call. We are working hard to covert those of you who say “Mabye” to become real fans of MSOC so that you are more likely to refer us to a friend or co-worker in the future.
4. What feedback do you have to make MSOC better?
In general we did not get much feedback in October. We can’t become the greatest agency in the world unless we know what you think makes a great agency. Please give us your feedback. Good or bad. Fixes or enhancements.
MEMBER COMMENT: The only problem I have is that I had to keep calling about a shift I submitted myself for and I had to keep calling to see if I was confirmed because it was after 10p.m. and the shift started at 11p.m. I ended up getting confirmed for it and had to rush to make it to work on time. I think if the Medical Facility takes that long to confirm you the agency should get to cancel us because it can take over an hour to get to certain facilities.
MSOC RESPONSE: Anything that happens within 2 hours of the start time we deal with on a case by case basis. If you have not been confirmed by that 2 hour cutoff time and you are no longer interested in working it is your responsibility to remove your availability, cancel your pending shift or call us to let us know.
MEMBER COMMENT: For day time assignments send them at a reasonable time. Staff miss out on shifts because they come in at 3 or 4am in the morning.
MSOC RESPONSE: MSOC does not create notifications for assignments. The hospitals do. Some hospitals post needs days in advance and some post hours in advance. Some do a good job of a staffing and some don’t. We’ve created a staffing platform that puts you in direct contact with the hospital. When the hospital posts a need you know about it within seconds. When you accept a shift the hospital will know about it in seconds. We never manually create orders so if you aren’t getting notified of shifts at a hospital it’s because they haven’t posted any.
