1. What are the best referral incentives you have seen from other companies?
As you would expect Cash is King. Some people choose gifts which are also a nice option. I think the greatest benefit lies in the variable or commission based bonuses. Imagine getting a check weekly or monthly when someone from your “team” or group of referees works their shifts.
2. Would you be more motivated to refer someone if you got a commission on all shifts worked by your referee?
This is where I see the real bonus potential. In theory some people could make a business of referring staff and creating a nice annuity check for themselves that requires little effort to maintain. It’s similar to the way Insurance agents work. You sign up 10 people per year for 10 years and you’ve got a nice steady income from your 100 referees. 100 active RN’s could generate approximately $80K as long as your team of staff remains active.
3. Which incentives would motivate you the most to refer someone to MSOC?
Over 60% of respondents said that cash was the biggest motivator for referrals. Another 17% said that gift cards were a good motivator and 23% said other motivators were more important like Good Work Environment, More Shifts and Commissions.
4. What sources do you use to find new career opportunities?
Most responses are for CareerBuilder. That is likely due to the fact that we use CareerBuilder to find new talent and we don't post on any of the other paid career sites. Monster and Referrals tied for 2nd. That's great because as we discussed earlier we are going to work on some new referral incentives that we think you will really like. I think that if all employers offered good referral incentives that would become the top choice for job seekers.
5. How likely are you to refer a friend or co-worker to MSOC?
This is the most exciting survey because it is the first month where 100% of respondents said they would Maybe or Definitely refer MSOC to a co-worker or friend. Our reputation is extremely important to us and we take your feedback very seriously. That is why we have a survey every month. It sounds like the changes we are making to address your feedback are working.
6. What feedback do you have to make MSOC better?
MEMBER COMMENT: Everything is just great
MSOC RESPONSE: There must be some way we can improve.
MEMBER COMMENT: Send out more emails of positions available.
MSOC RESPONSE: Remember that MSOC doesn’t create offers for positions. The hospitals do that. We will continue to work to find more hospitals to offer you even more opportunities but we have no control over what shifts our hospitals offer.
MEMBER COMMENT: Making hospitals give longer time periods for available shifts and sending shifts at specific times of the day.
MSOC RESPONSE: It’s difficult for us to make the hospitals do anything and each hospital works differently. Some give longer lead times and some shorter. Some cancel a lot and some very little. We are working on reports that will give you visibility on the hospital cancellation rates as well as average feedback scores. We also give hospitals feedback on how they are performing and what things they could do to improve their fill rates which are important to them.
MEMBER COMMENT: Keep up the good job helping others find employment.
MSOC RESPONSE: There must be some way we can improve.
MEMBER COMMENT: My experience has been great thus far.
MSOC RESPONSE: What can make us even “greater”?
MEMBER COMMENT: I’m not sure I like the new on-call staff. They can be very rude.
MSOC RESPONSE: We contracted with a new company to provide after hours support. As with any new employee it takes time to train them and help them to get comfortable with our system and our unique process. The first month was bumpy but hopefully if you’ve had to call after hours you’ve noticed some improvement lately. If you have specific issues please send them to us at info@medstaffoncall.com .
MEMBER COMMENT: When people call MSOC call them back. If you have a position call people so we can work. Uploading your personal paper work is not a good idea, because someone else can get a hold to it. Then you have people who don't know how to upload anything.
MSOC RESPONSE: Our goal is to return 100% of phone calls and we are always here to help if you need it. We also created MSOC to empower you to take control of your own schedule. Unlike traditional agencies you see 100% of all shifts you qualify for. Not just the ones that the top staff couldn’t fill. In exchange for taking control of your schedule we guarantee you will be paid the highest rate. If you find a higher rate anywhere we will beat it.
Regarding the uploading of documents, all companies have online applications today. We take the security of your information very seriously. Once you log into our web site your connection is encrypted with the same encryption technology used by the largest banks operating on the internet.
If you don’t know how to upload documents you can e-mail them to us and we will do it for you. We will do what it takes to help you get through the entire onboarding process.
MEMBER COMMENT: The staff should not have an attitude when someone calls in about shifts.
MSOC RESPONSE: We apologize if our on-call staff were not as helpful as you expect. They are relatively new and we will continue to work with them to provide the same level of support that you except and are used to from Med Staff On-Call.
MEMBER COMMENT: Don’t use Facebook
MSOC RESPONSE: Facebook use is not required and is in no way integrated with the way we manage staffing. We do like Facebook as a tool to reach out to our community and to find new talent. You’ll find interesting news related to your profession and the market, non-critical announcements and some travel contract opportunities.
MEMBER COMMENT: I really like the availability
MSOC RESPONSE: Great, if you use this feature correctly this will give you an important advantage over other staff and other agencies. When your preferred availability is posted and you use our auto-booking the hospital can be notified within seconds that you want to work that shift. Other agencies are still dialing the phone trying to reach their staff.
MEMBER COMMENT: Staffing employees at different hospitals besides Advocate locations.
MSOC RESPONSE: We have other facilities that use CNAs but they have not had many needs. West Suburban recently started to pick up. If you haven’t seen a message from West Suburban be sure to add it to your preferences. They are posting CNA shifts almost daily so if you don’t see any message after a day then give us a call and we’ll help sort it out. Weiss Memorial Hospital has also picked up recently and we are in the middle of renewing our contract with them. Stay tuned for shift notifications from that hospital.
MEMBER COMMENT: Update info more quickly.
MSOC RESPONSE: All of our shifts notifications are sent in real time via text message to your phone and e-mail. You’ll never have to wait for a staffing coordinator to call you. If you are trying to get active with Med Staff On-Call we want to get you active as quickly as possible. If you get stuck in the process then give us a call and we can let you know what to do to get unstuck.
For more information about Med Staff On-Call visit our web site at http://www.medstaffoncall.com/
