Here are the results from our November 2010 Med Staff On-Call Survey.
1. Please rank the following features in the order of priority that you would most like to see in an online community dedicated to nurses and nursing assistants?
We were somewhat surprised by the results with this month’s survey. Credential management was high as we expected because we know what a pain it is to gather, maintain and share credentials when you need to. References were scored higher than we expected but with other popular sites like LinkedIn having this capability we understand why you would want it here too. Job Postings scored lower than we expected. The reason could possibly be due to the fact you came to Med Staff On-Call for work and now you have it. This makes more sense on an open platform for job seekers.
2. As we add new mobile web pages for your smart phone which page would you like to see implemented first?
‘My Team’ was rated the highest which presumably means you want to refer and earn bonuses from your referrals. We’ll definitely explore that more since you rated it so high. My Available Shifts and My Scheduled Shifts were the lowest rated features which is surprising because we get a lot of calls related to scheduling. People want to know if they are still confirmed or want to know if there are any shifts available since they don’t have access to a computer. Having this in a mobile browser would allow you to check and maintain those things yourself.
3. How likely are you to refer a friend or co-worker to MSOC?
We broke our consecutive streak of no “Not Likely” responses. Unfortunately there is no feedback indicating why anyone would not be willing to recommend MSOC. If you would not recommend us please let us know why so we can work to improve our services. That is the whole reason we do this survey.
4. What feedback do you have to make MSOC better?
In general, we did not get much feedback. Please give us your candid feedback whether good or bad so we know what is working and what isn’t. If it’s not working for you it probably isn’t for someone else too and we will work hard to fix it.
MEMBER COMMENT: The only problem I have is that the hospital never confirms and leaves us in suspense.....A person could anticipate doing something else because of the not so fast response from the hospital.....
MSOC RESPONSE: I know this can be frustrating but this is also a feature that makes us unique. You know the true status of the shift. Other agencies will tell you that you are confirmed in order to secure your time. Then when the hospital doesn’t confirm they will just call and cancel you even though you never really had the shift. MSOC’s total transparency policy ensures that you will never be ghost booked or double booked for shifts. What you see on your phone and calendar is what is really happening 100% of the time.
For more information about Med Staff On-Call visit our web site at http://www.medstaffoncall.com/
