February 2010 MSOC Survey Results

Rank the following benefits from most important to least important:

• Highest Pay Rates

Our number one goal is to provide an efficient service with as little overhead as possible. That means you do more of the work and in return get the highest rates available in the industry.

• Number of Facilities / Shifts Offered

We work with over 100 facilities in the Chicago area to provide you the most opportunity possible. We are constantly working to increase the number of hospitals we work with so that we can provide even more work opportunities for you. We understand that the best rate doesn’t mean anything if you can’t get to work.

• Most Desired Facilities

With a best rate guarantee we want to attract the best medical professionals possible and we know that the most desired professionals want to work at the most desired facilities.

• Personalized Service

We want to have a fully automated service with the feeling that you are still getting personalized service. If you have ideas on how we can make our service more personal we want to know.

• Self Service

We are all about self service and we know that some people come to us only because of our self service model. They don’t want to be bother by pesky phone calls asking you to work at hospitals you don’t want to go to on days that you don’t want to work. If you have ideas on how we can better serve you with our system we want to know.

• Benefits Offered

We believe in paying the highest rate guaranteed and then you decide what to do with your money.

Which type of on-boarding process do you prefer?

• Approximately 2/3 of respondents choose self service. Our goal is to have a system which is capable of 100% self service onboarding and staffing. For those that are not comfortable with the technology we are here to help.

How likely are you to refer a friend or coworker to MSOC?

• Most people (>73%) surveyed would recommend MSOC to a friend or coworker which means we are doing a decent job of providing the service you want.
  
• Approximately 16% said that they would maybe recommend MSOC. For those 16% we will strive to meet your needs better in the future through the feedback that you have provided here.
  
  
  
  
  
• Approximately 10% said that they would not recommend MSOC. To those 10% that would not recommend MSOC we understand that our process is not for everyone. If you are looking for a personalized touch where you are assigned a recruiter that will call you on a daily basis there are plenty of other agencies out there that would be happy to call you.

What feedback do you have to make MSOC better?


MEMBER COMMENT:  Do you have hours for human resources on the weekend or maybe one week night? I work Mon-Fri, 8-4:30. I find it hard to schedule time off for a week day appointment. Thanks!

MSOC RESPONSE:  We have someone on-call 24X7 to answer your calls. We do not make appointments for office visits as our process is designed to completed 100% online. If you are having trouble with our onboarding process then please give us a call. We are here to help.

MEMBER COMMENT: No one contacts me-I have had no phone call, no interest in my availability-I don't understand why?

MSOC RESPONSE: We do not call MSOC members except under special circumstances. To give your availability you simply login at http://www.medstaffoncall.com and post your availability for work online. If you are having trouble watch the video available on each page of the web site. If you are still having problems call us at 888-270-8374. We are here to help.


MEMBER COMMENT: I was given your information from a friend of mine who recently used your services for herself and now has fulltime employment through a facility you sent her to. I will enjoy working with you all for al those reason's.


MSOC RESPONSE: We’d love to get you working. If you are active then post your availability to let our system know you want to work. If you have registered but are not yet active login and follow the instructions in the onboarding process. If you get stuck at any point in the process then e-mail us at info@medstaffoncall.com or give us a call at 888-270-8374.


MEMBER COMMENT: Haven't work yet with MSOC but would love to start.


MSOC RESPONSE: We would love for you to start as well. Let us know what we can do to help.


MEMBER COMMENT: I gave up trying to apply on-line, way too difficult, too many attachments required, poor instructions, poor help available.


MSOC RESPONSE: Each of the attachments we ask for are documents that are required by the hospital. These are not unique to Med Staff On-Call. What is unique to MSOC is that we give you the ability to scan and upload your documents so that you do not have to come to our office. This also makes it easier to provide documentation to the hospitals. If you are not able to move forward with the help and instructions available online then please e-mail (info@medstaffoncall.com) or call at 888-270-8374.


MEMBER COMMENT: The application process is not that helpful and is kind of difficult to get setup, so I wouldn’t refer any one to this service.


MSOC RESPONSE: We understand that some people may not be comfortable with the way we work. We believe that our process is the way of the future and that more and more people will want to work the way we do.


MEMBER COMMENT: I receive multiple texts and emails for the same shift.


MSOC RESPONSE: Our system sends text messages for every shift that the hospital orders. If you receive multiple text messages for the same shift it is because the hospital has placed multiple orders for the same shift.


MEMBER COMMENT: Calling with shifts in advance with immediate confirmation for the shift.


MSOC RESPONSE: This is how a traditional agency works with a traditional hospital. The hospital calls with a need and the agency chooses their favorite staff to fill the position. In our case we offer the position to all qualify candidates. When multiple candidates accept we pass all responses on to the hospital and the hospital choose which candidate to confirm. This process can take longer to receive confirmation but it is by the hospitals choice. As more and more hospitals become automated this will become the standard mode of operation.


MEMBER COMMENT: Need to be more personal all people will not have access to a computer.


MSOC RESPONSE: We are looking for the most highly qualified that have access to a computer and cell phone and are willing to work with a self service model in order to receive the highest pay rate in the industry guaranteed.


MEMBER COMMENT: There are toooo many unconfirmed shifts when one is automatically submitted for a shift. Also, many of the places do not even send a message until the next day!


MSOC RESPONSE: It is the responsibility of the hospital to confirm staff. If you are not getting confirmed it is because the hospital has posted a shift and not selected anyone to fill that need. Some hospitals do a very good job of managing their needs and some hospitals do not.


MEMBER COMMENT: Confirmation of shifts in a more timely manner, if shifts are canceled at one facility try to find nurse work at another facility


MSOC RESPONSE: Again this is due the hospital not confirming staff for shifts. We never confirm staff for shifts unless the hospital confirms them and in most cases this is 100% automated. As soon as the hospital confirms you instantly receive a confirmation message.


MEMBER COMMENT: I signed up but was never put to work. I work only in Psych. If you have any Psych work, please notify me.


MSOC RESPONSE: If you are not receiving messages for work please call us to find out what the status is of your account and what the needs are in your specific area. There are currently many psych needs but the demand fluctuates and there are periods where we have no psych needs.


MEMBER COMMENT: Yearly physicals shouldn't be required. hospitals don't require it


MSOC RESPONSE: Hospitals do not require physicals for staff on an annual basis but they do require them for agency staff annually.

For more information about Med Staff On-Call visit our web site at http://www.medstaffoncall.com/.