November 2010 MSOC Survey Results

Here are the results from our November 2010 Med Staff On-Call Survey.

1.    Please rank the following features in the order of priority that you would most like to see in an online community dedicated to nurses and nursing assistants?

We were somewhat surprised by the results with this month’s survey.  Credential management was high as we expected because we know what a pain it is to gather, maintain and share credentials when you need to.  References were scored higher than we expected but with other popular sites like LinkedIn having this capability we understand why you would want it here too.  Job Postings scored lower than we expected.  The reason could possibly be due to the fact you came to Med Staff On-Call for work and now you have it.  This makes more sense on an open platform for job seekers.

2.    As we add new mobile web pages for your smart phone which page would you like to see implemented first?

‘My Team’ was rated the highest which presumably means you want to refer and earn bonuses from your referrals.  We’ll definitely explore that more since you rated it so high.  My Available Shifts and My Scheduled Shifts were the lowest rated features which is surprising because we get a lot of calls related to scheduling.   People want to know if they are still confirmed or want to know if there are any shifts available since they don’t have access to a computer.   Having this in a mobile browser would allow you to check and maintain those things yourself.

3.    How likely are you to refer a friend or co-worker to MSOC?

We broke our consecutive streak of no “Not Likely” responses.  Unfortunately there is no feedback indicating why anyone would not be willing to recommend MSOC.   If you would not recommend us please let us know why so we can work to improve our services.  That is the whole reason we do this survey.

4.    What feedback do you have to make MSOC better?

In general, we did not get much feedback.  Please give us your candid feedback whether good or bad so we know what is working and what isn’t.  If it’s not working for you it probably isn’t for someone else too and we will work hard to fix it.

MEMBER COMMENT:  The only problem I have is that the hospital never confirms and leaves us in suspense.....A person could anticipate doing something else because of the not so fast response from the hospital.....

MSOC RESPONSE:  I know this can be frustrating but this is also a feature that makes us unique.  You know the true status of the shift.  Other agencies will tell you that you are confirmed in order to secure your time.  Then when the hospital doesn’t confirm they will just call and cancel you even though you never really had the shift. MSOC’s total transparency policy ensures that you will never be ghost booked or double booked for shifts.  What you see on your phone and calendar is what is really happening 100% of the time.

For more information about Med Staff On-Call visit our web site at http://www.medstaffoncall.com/

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October 2010 MSOC Survey Results

Here are the results from our October 2010 Med Staff On-Call Survey.


1. In which of the following U.S. cities would you consider taking a travel assignment?



As we expected most people either don’t want to travel or they want to go to the biggest cities. There are a lot of travel opportunities in Ohio and not a single person selected one of the Ohio cities. As we get more details about the travel opportunities we will be offering we will let you know. If you have the desire to travel please let us know so we can update your profile with that information.




 2. How would you rate your experience working with our new after hours support staff? After hours support starts at 5p and ends at 8:30a on weekdays and includes the entire day on Saturday and Sunday.


More than half of the people responding have not had to call after hours. Of those that have called 11% have had some problems and no one has had a bad experience. We will continue to work with the new customer support team to ensure that you are getting the high quality customer service that you expect.

3. How likely are you to refer a friend or co-worker to MSOC?


For the second month in a row we didn’t have anyone saying they were not likely to recommend Med Staff On-Call. We are working hard to covert those of you who say “Mabye” to become real fans of MSOC so that you are more likely to refer us to a friend or co-worker in the future.

4. What feedback do you have to make MSOC better?


In general we did not get much feedback in October.  We can’t become the greatest agency in the world unless we know what you think makes a great agency. Please give us your feedback. Good or bad. Fixes or enhancements.


MEMBER COMMENT: The only problem I have is that I had to keep calling about a shift I submitted myself for and I had to keep calling to see if I was confirmed because it was after 10p.m. and the shift started at 11p.m. I ended up getting confirmed for it and had to rush to make it to work on time. I think if the Medical Facility takes that long to confirm you the agency should get to cancel us because it can take over an hour to get to certain facilities.


MSOC RESPONSE: Anything that happens within 2 hours of the start time we deal with on a case by case basis. If you have not been confirmed by that 2 hour cutoff time and you are no longer interested in working it is your responsibility to remove your availability, cancel your pending shift or call us to let us know.




MEMBER COMMENT: For day time assignments send them at a reasonable time. Staff miss out on shifts because they come in at 3 or 4am in the morning.


MSOC RESPONSE: MSOC does not create notifications for assignments. The hospitals do. Some hospitals post needs days in advance and some post hours in advance. Some do a good job of a staffing and some don’t. We’ve created a staffing platform that puts you in direct contact with the hospital. When the hospital posts a need you know about it within seconds. When you accept a shift the hospital will know about it in seconds. We never manually create orders so if you aren’t getting notified of shifts at a hospital it’s because they haven’t posted any.

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September 2010 MSOC Survey Results

Here are the results from our September 2010 Med Staff On-Call Survey.




1. What are the best referral incentives you have seen from other companies?


As you would expect Cash is King. Some people choose gifts which are also a nice option. I think the greatest benefit lies in the variable or commission based bonuses. Imagine getting a check weekly or monthly when someone from your “team” or group of referees works their shifts.

2. Would you be more motivated to refer someone if you got a commission on all shifts worked by your referee?


This is where I see the real bonus potential. In theory some people could make a business of referring staff and creating a nice annuity check for themselves that requires little effort to maintain. It’s similar to the way Insurance agents work. You sign up 10 people per year for 10 years and you’ve got a nice steady income from your 100 referees. 100 active RN’s could generate approximately $80K as long as your team of staff remains active.

 


3. Which incentives would motivate you the most to refer someone to MSOC?


Over 60% of respondents said that cash was the biggest motivator for referrals. Another 17% said that gift cards were a good motivator and 23% said other motivators were more important like Good Work Environment, More Shifts and Commissions.


4. What sources do you use to find new career opportunities?


Most responses are for CareerBuilder.   That is likely due to the fact that we use CareerBuilder to find new talent and we don't post on any of the other paid career sites.  Monster and Referrals tied for 2nd.   That's great because as we discussed earlier we are going to work on some new referral incentives that we think you will really like.  I think that if all employers offered good referral incentives that would become the top choice for job seekers.

5. How likely are you to refer a friend or co-worker to MSOC?


This is the most exciting survey because it is the first month where 100% of respondents said they would Maybe or Definitely refer MSOC to a co-worker or friend. Our reputation is extremely important to us and we take your feedback very seriously. That is why we have a survey every month. It sounds like the changes we are making to address your feedback are working.

6. What feedback do you have to make MSOC better?

MEMBER COMMENT: Everything is just great

MSOC RESPONSE: There must be some way we can improve.

MEMBER COMMENT: Send out more emails of positions available.


MSOC RESPONSE: Remember that MSOC doesn’t create offers for positions. The hospitals do that. We will continue to work to find more hospitals to offer you even more opportunities but we have no control over what shifts our hospitals offer.




MEMBER COMMENT: Making hospitals give longer time periods for available shifts and sending shifts at specific times of the day.


MSOC RESPONSE: It’s difficult for us to make the hospitals do anything and each hospital works differently. Some give longer lead times and some shorter. Some cancel a lot and some very little. We are working on reports that will give you visibility on the hospital cancellation rates as well as average feedback scores. We also give hospitals feedback on how they are performing and what things they could do to improve their fill rates which are important to them.




MEMBER COMMENT: Keep up the good job helping others find employment.


MSOC RESPONSE: There must be some way we can improve.




MEMBER COMMENT: My experience has been great thus far.


MSOC RESPONSE: What can make us even “greater”?




MEMBER COMMENT: I’m not sure I like the new on-call staff. They can be very rude.


MSOC RESPONSE: We contracted with a new company to provide after hours support. As with any new employee it takes time to train them and help them to get comfortable with our system and our unique process.  The first month was bumpy but hopefully if you’ve had to call after hours you’ve noticed some improvement lately.  If you have specific issues please send them to us at info@medstaffoncall.com .




MEMBER COMMENT: When people call MSOC call them back. If you have a position call people so we can work. Uploading your personal paper work is not a good idea, because someone else can get a hold to it. Then you have people who don't know how to upload anything.


MSOC RESPONSE: Our goal is to return 100% of phone calls and we are always here to help if you need it. We also created MSOC to empower you to take control of your own schedule. Unlike traditional agencies you see 100% of all shifts you qualify for. Not just the ones that the top staff couldn’t fill. In exchange for taking control of your schedule we guarantee you will be paid the highest rate. If you find a higher rate anywhere we will beat it.


Regarding the uploading of documents, all companies have online applications today. We take the security of your information very seriously. Once you log into our web site your connection is encrypted with the same encryption technology used by the largest banks operating on the internet.


If you don’t know how to upload documents you can e-mail them to us and we will do it for you. We will do what it takes to help you get through the entire onboarding process.




MEMBER COMMENT: The staff should not have an attitude when someone calls in about shifts.


MSOC RESPONSE: We apologize if our on-call staff were not as helpful as you expect. They are relatively new and we will continue to work with them to provide the same level of support that you except and are used to from Med Staff On-Call.




MEMBER COMMENT: Don’t use Facebook


MSOC RESPONSE: Facebook use is not required and is in no way integrated with the way we manage staffing. We do like Facebook as a tool to reach out to our community and to find new talent. You’ll find interesting news related to your profession and the market, non-critical announcements and some travel contract opportunities.




MEMBER COMMENT: I really like the availability


MSOC RESPONSE: Great, if you use this feature correctly this will give you an important advantage over other staff and other agencies. When your preferred availability is posted and you use our auto-booking the hospital can be notified within seconds that you want to work that shift. Other agencies are still dialing the phone trying to reach their staff.




MEMBER COMMENT: Staffing employees at different hospitals besides Advocate locations.


MSOC RESPONSE: We have other facilities that use CNAs but they have not had many needs. West Suburban recently started to pick up. If you haven’t seen a message from West Suburban be sure to add it to your preferences. They are posting CNA shifts almost daily so if you don’t see any message after a day then give us a call and we’ll help sort it out. Weiss Memorial Hospital has also picked up recently and we are in the middle of renewing our contract with them. Stay tuned for shift notifications from that hospital.




MEMBER COMMENT: Update info more quickly.


MSOC RESPONSE: All of our shifts notifications are sent in real time via text message to your phone and e-mail. You’ll never have to wait for a staffing coordinator to call you. If you are trying to get active with Med Staff On-Call we want to get you active as quickly as possible. If you get stuck in the process then give us a call and we can let you know what to do to get unstuck.

For more information about Med Staff On-Call visit our web site at http://www.medstaffoncall.com/

  

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May 2010 MSOC Survey Results

This is the forth in a series of catch up postings to share all of our survey results with MSOC members.  Next week we will post the results of our September 2010 Survey.




1. Are you interested in Travel Nursing?


Of all of the RN’s that responded we were surprised to find that almost half are interested in Travel Nursing. We will keep you posted as soon as we have travel contracts ready to offer you.

2. If you answered Yes to Question #1 above what is most important?


For those of you interested in Travel Nursing, Location and Rate were the 2 most important criteria for deciding whether or not to take a travel assignment.

 


3. How many agencies are you currently registered with?


According to the Staffing Industry Analysts the average number of agencies used by temporary healthcare workers is around 2.5. In our case the average is 1.4 which means that we have a higher than average score relative to loyalty. We believe that as the market conditions improve and Med Staff On-Call becomes preferred at more and more hospitals we will become a one stop shop for those that choose the benefits of temp staffing.

4. How likely are you to refer a friend or co-worker to MSOC?


Over 95% of those registered said they would maybe or definitely refer a friend or co-worker to Med Staff On-Call. We are thrilled that our numbers keep improving. If you answered Maybe then let us know what it will take to get you to answer Definitely next month.

 


5. What feedback do you have to make MSOC better?


MEMBER COMMENT: I would like to know the assignment in advance and time.


MSOC RESPONSE: With most (>95%) of our shifts, the hospital specifies the specialty and unit which we pass on to you in the e-mails and text messages we send. In the case of CNAs, one of our hospitals chooses to notify you of the unit when you check in at the staffing office.




MEMBER COMMENT: You all think of everything before we even realize we need it. Keep it up Med Staff On-Call


MSOC RESPONSE: Thank you for that compliment. When we created Med Staff On-Call, we brought together experts from IT, Nursing, Agency Staffing and Hospital Staffing. Our goal was to rewrite the way staffing was done. Since we started with a clean slate we were able to think outside the box and leave all of the baggage from the traditional staffing process behind. We believe that staffing in the 21st century should be convenient, efficient and easy. If you can bank online, buy books online, renew your license online; then why not choose your shifts online.




MEMBER COMMENT: More hospitals on the south side with day shifts and also in Indiana. Feedback when you refer a person, about their hours for your bonus. Thanks for keeping me up on your email list.


MSOC RESPONSE: We are constantly working to add new health centers. If you have specific suggestions for hospitals that you want to work at let us know and we will target those hospitals. Regarding your comment about feedback take a look at the new “My Team” tab. Here we have given you exactly what you are asking for. The section “My Team’s Activity” shows your referrals which are active, how many shifts they have worked and whether or not you have been paid for that referral. The section “My Onboarding Group” shows your referrals that are still in the registered status and how close they are to finishing the process. The section “My Pending Referrals” shows the people that you have referred that have yet to login to the system to start working on their profile. The section “ Refer a Friend” can be used to submit a referral right from the “my Team” tab.




MEMBER COMMENT: Keep up the great work.


MSOC RESPONSE: Thank you. Keep sending us your feedback.




MEMBER COMMENT: Add face-to-face contact to your operations because a computer may not always be able to answer follow up questions.


MSOC RESPONSE: We are available by phone 24 X 7 to answer any questions you might have. We created our automated staffing platform to do the heavy lifting. That way you get the messages faster than any person with a phone and you have total control over your own schedule. We believe our primary role is to support you by answering any questions you might have regarding our process.




MEMBER COMMENT: If alerts were available about positions in a text message. I have cricket and I cannot receive the message on time.


MSOC RESPONSE: We recognize that our 2-way text messaging does not work with Cricket because they do not support SMS text messaging with short codes. A short code is a 5 digit number that businesses pay for so that you don’t have to remember a long phone number. It is kind of like having a vanity license plate. Our short code is 95495. We are working on a solution to support either 1 way text messaging to Cricket or a voice activated system were you can use your voice to accept shifts rather than text messages.




MEMBER COMMENT: You guys are doing an excellent job!!!


MSOC RESPONSE: Thank you for validating us and our unique approach to temporary staffing.




MEMBER COMMENT: I feel that MSOC is a great way to get into the Medical world; it will give me the opportunity to show my skills and to learn procedures in the nursing field with the more experienced nurses and medical Assistant.


MSOC RESPONSE: Thank you for the positive feedback!




MEMBER COMMENT: You have always lost some of my materials that I fax to you.


MSOC RESPONSE: We did have a problem with our system which was causing documents to be deleted. We solved the problem in May and haven’t had a problem since. We apologize for the inconvenience and hope that you’ll give us another chance.




MEMBER COMMENT: I only have a problem with accepting the shifts, and not getting confirmed for the shift.


MSOC RESPONSE: Hospitals typically choose the staff that they know first and since the volume of shifts available is still low there may be enough know staff to meet their needs. During peaks in demand the hospitals will choose new staff to satisfy their needs and that is the best time to “get in” with a new hospital. I know it is hard but you have to be patient, persistent and flexible. When you get confirmed for your first shift make sure you don’t cancel. The first shift is the hardest to get. After you work and show that you can do a good job you are no longer new to that hospital and unit and they are much more likely to use you in the future.




MEMBER COMMENT: I just want to say that, shifts are hard to get these days, especially for me. Even though I've already went to orientation at resurrection health, whenever there is a shift, they never confirm me; and that makes me think the orientations are a waste of time, so please do something about this situation.


MSOC RESPONSE: Resurrection was a new hospital system for us and it took some time for us to build up a reputation. Since sending this survey we have started to see results as we are getting several shifts at Resurrection, Our Lady of Resurrection, Resurrection St. Joseph and West Suburban.


For more information about Med Staff On-Call visit our web site at http://www.medstaffoncall.com/.

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April 2010 MSOC Survey Results

This is the third in a series of catch up postings to share all of our survey results with MSOC members. 


1. Please choose the manufacturer of your mobile device.


While we were hoping to see some clear winners, it looks like there are a variety of devices in use, which is good. Based on this feedback we have decided not to focus on a specific platform but instead to focus on a solution that works in a mobile web browser. While not as feature rich as an iPhone application, for example, a mobile web application will work for everyone as long as you use a smart phone. If you don’t you still have the good old text messaging, but you won’t be able to do things like checking out right on your phone.

 


2. Assuming that you work at least part time for a staffing agency, please select the option that applies to you.


More than half of our staff have secured some type of staff position. This is a sign of the times we live in where it can be difficult to rely on supplement staffing. Of the half that do not have a staff position about 25% work full time agency and the rest is a mix of those doing agency part time and those not working at all.

3. How likely are you to refer a friend or co-worker to MSOC?


Over 90% of those registered said they would definitely to likely to refer a friend or co-worker. We are thrilled with those results. You have validated that although the MSOC model is quite different from a traditional staffing model, our members like the way we work. We believe the biggest challenge we face today is providing enough work to satisfy the needs of our community of medical professionals. If there are other things you think we need to improve please let us know in the May 2010 survey.

4. What feedback do you have to make MSOC better?


MEMBER COMMENT: I have entered everything they asked for but have not had any response.


MSOC RESPONSE: We respond to all questions sent through the system in less than 24 hours. We also review recently validated sections within 24 hours. If you have not received a response, please call us at 888-270-8374 so we can find out where you are in the onboarding process.


MEMBER COMMENT: I like the way you all communicate.


MSOC RESPONSE: Thank you. One of our biggest differentiators is in the way we communicate. We don’t make pesky phone calls begging you to take a shift like other agencies do. Our onboarding process is no different. We give you the tools you need to become active at your own pace. If you get stuck, you can send a message. We will respond promptly.


MEMBER COMMENT: Most of my concerns were technical and was rectified immediately. I appreciate being able to express a concern to my employer and have it taken care. MSOC staff is friendly and courteous, which makes for a good work environment.


MSOC RESPONSE: Thank you. Here at MSOC, we strive to make our website as user friendly as possible. Because of the feedback and questions we receive from our members, our website is always improving and will continue to improve to make our features very easy to use.


MEMBER COMMENT: If there was a way to filter the text messages, or turn them off at certain times, I would still be interested in using them. I don't use the text messages to my phone now because I was getting too many.


MSOC RESPONSE: The best way to get work is to post your preferred availability in our system. Then turn off your phone and go to sleep. Our web based platform will do the work for you. As soon as a shift comes in that matches your preferences the computer will accept the shift on your behalf. You just need to check at least 2 hours before your shift to see if you were confirmed by the hospital.


MEMBER COMMENT: Overall, I've been happy with MSOC!


MSOC RESPONSE: Thank you. We are very happy with you. We are here to serve you and create the most efficient staffing platform in the country where our members comes first.


MEMBER COMMENT: Online application is very long


MSOC RESPONSE: It may seem long because you are doing all the work. All of the information requested is required by the hospitals that we serve. In a traditional staffing agency you typically go to the office with a stack of documents and someone else does the work for you. Don’t think there isn’t a cost associated with that. Due to their high overhead, they will never be able to match our rates.


MEMBER COMMENT: I would like to be one of ones you can call on when there is an opening. I would like to be one of the ones you brag about that is reliable and hard working.


MSOC RESPONSE: I love your attitude. Let us know what we can do to get you the work that you want.



MEMBER COMMENT: I think you should have a talk with Mercy Hospital in Chicago and start accepting our shifts. I have talked with couple people in our group and it is thing happening to them and since Mercy seems to have the highest opening shift for agencies.


MSOC RESPONSE: The problem with Mercy is similar to what we have seen with other hospitals in the past. Not only is MSOC new but, most of our staff are not familiar names to the unit managers that choose their staff. If the hospital can get someone they know to work a shift, they will take that option first. If they have a real need and can’t get someone they know they will take a chance with a new person they don’t know. Just hang in there and once you get your first shift you will have a much easier time getting work there going forward, assuming you do a great job.


MEMBER COMMENT: MSOC's willingness to maintain a pro-nurse community is the highest plus ever. You are already constantly improving your services for the nurse and the clients you serve. Right now I can't think of an improvement; but, you are always willing to listen if I come up with something later. Thanks for being who you are.


MSOC RESPONSE: Thank you. We know that if we can make a great service for you that we will all benefit in the end.


MEMBER COMMENT: Your online application is acceptable. It asks for information that people don't normally want to put on a web site such as a copy of their social security card and other various items. I have filled out the application but some of it doesn't work and it is still saying I have not completed it.


MSOC RESPONSE: Regarding fields or sections that are not working for you please contact us and let us know what the problem is. We will make sure that any problems found with the system are fixed first before adding any new features to the system.


MEMBER COMMENT: Contract further southwest of Joliet


MSOC RESPONSE: We are green and growing. Let us know which hospitals you want to go to and we will contact those facilities to establish a contract with them.


MEMBER COMMENT: Well not everyone has text messaging is there another means to receive job news such as e-mail. That is my hold up. I have no texting and cannot afford it yet.


MSOC RESPONSE: Over 90% of all interaction with our system is done via text messaging. If you don’t have text messaging you can use our web site to do everything you can with texts and more. The main benefit to text messaging is that you almost always have your cell phone with you. That means you can accept shifts no matter where you are. If you want to work without texting make sure you put your preferred availability in the computer and let the system work for you. Otherwise it will be much more difficult for you to get work in this very competitive job market.



MEMBER COMMENT: Like that everyone receives text messages for shifts.


MSOC RESPONSE: If you have registered your phone and are fully active you will get notified of all shifts that you qualify for. If someone is not receiving text messages it is either because they have not registered their phone or they have not become active yet.

For more information about Med Staff On-Call visit our web site at http://www.medstaffoncall.com.

March 2010 MSOC Survey Results

This is the second in a series of catch up postings to share all of our survey results with MSOC members.


1. Which social networking platform do you use to follow MSOC?



As we expected most of you have accounts on Facebook and many are even following Med Staff On-Call there. For those of you that are not following us we have a public Fan Page and a private Group on Facebook. To find the Fan Page search for Med Staff On-Call. To find the group search for MSOConnect.

2. Which smartphone platform would you like to see a MSOC application developed for?

We were surprised to find that the #1 platform chosen for a mobile application was Windows Mobile. This may be due to people not understanding what the Windows Mobile Platform was so we will ask another survey question in April to try and determine the right platform to support when we build that application.

3. How likely are you to refer a friend or co-worker to MSOC?

We were very happy with the results of the net promoter score this month. An majority of people surveyed would recommend Med Staff On-Call to a friend and very few would not likely recommend us.

4. What feedback do you have to make MSOC better? Your feedback is extremely important to us and will be used to improve the services you use on a regular basis.

We received some great feedback this month. Keep it coming. Here are responses to the top questions from last month’s survey.


MEMBER: A phone number where a person can ask and get answers faster. Office location, and a better understanding as to how you are selected for employment contact


MSOC: Our phone number is 888-270-8374. We have someone available 24 / 7 to answer your questions. We do not take walk-ins as we are the first completely virtual staffing agency. All onboarding and staffing activities are done online. If you have any questions we are available by phone to help you.


MEMBER: I have not received a call back yet for ANY employment so I’m sure that I would start there.


MSOC: If you have completed your onboarding profile and haven’t received any feedback please call us at 888-270-8374 and we would be happy to help you get started.


MEMBER: If you can help with finding license if the person who's applying misplaced it. Or give the person a chance to find it.


MSOC: Nursing licenses can be checked and renewed at the Illinois Department of Financial and Professional Regulation https://www.idfpr.com/dpr/licenselookup/default.asp. The phone number is 217-785-0800.


MSOC: CNA certificates can be found at the Illinois Department of Public Health's Health Care Worker Registery. http://www.idph.state.il.us/nar/home.htm. Their phone number is 217-785-5133.


MEMBER: I have not personally used the MSOC but I have heard great things about your company so until I hear something negative I will promote you guys. Good work.


MSOC: Thank you for that feedback.


MEMBER: EASIER APPLICATION FOR EMPLOYMENT


MSOC: Please give us specific feedback so we can fix it. Usability is extremely important to us. You can submit specific feedback to info@medstaffoncall.com or use the contact us page at www.medstaffoncall.com to submit feedback via the web site.


MEMBER: Timely confirmation of shifts


MSOC: We do not confirm shifts. Hospitals are responsible for confirming shifts. Some hospitals do a very good job of maintaining their orders and some do a very bad job. We have given that feedback to certain hospitals and we have seen an improvement.


MEMBER: Appreciate prompt response when called about an inquiry.


MSOC: We are available 24/7 to answer any question you may have. You should never have to leave a message when you have an inquiry.


MEMBER: You're doing a great job already. Personally, I like personal service better than electronic, but I'm adapting.


MSOC: Thank you! Too much personal service is prohibitive. That is why traditional agencies cannot compete with our rates. We have put you in control in order to maximize your pay rate.


MEMBER: Things will look up once I have my leg out of the cast. Then...I will have recommendations.


MSOC: Get well soon! We look forward to having you back and hearing your recommendations.


MEMBER: Pay increase. Registry rates at most hospitals are higher, or are giving bonus pay for picking up extra shifts, which comes out to higher hourly pay than agency. Registry shifts also have higher guarantee of getting a shift.


MSOC: Our pay rates are determined based on volume. The demand for supplemental staff was down by more than 25% in 2009. As the volume increases so will pay rates.


MSOC: Hospitals are offering many incentives today to get more from the nurses they already have. We believe this is not sustainable and is not the best model for staffing. There are real advantages to leveraging a temporary staffing agency to meet your peaks in demand including fill rates and turning over the liability of those staff.


MSOC: From the staff’s perspective the number of options is also an important factor in addition to rates. Today we work with over 100 hospitals and clinics and the number continues to grow. It would be too difficult to juggle enough registry positions to maintain that level of shift selection.


MSOC: Take advantage of our best rate guarantee. That includes registry pay rates. Just send us documentation with the rates you received and we will beat it for everyone we send there.

For more information about Med Staff On-Call visit our web site at http://www.medstaffoncall.com.

February 2010 MSOC Survey Results

Rank the following benefits from most important to least important:

• Highest Pay Rates

Our number one goal is to provide an efficient service with as little overhead as possible. That means you do more of the work and in return get the highest rates available in the industry.

• Number of Facilities / Shifts Offered

We work with over 100 facilities in the Chicago area to provide you the most opportunity possible. We are constantly working to increase the number of hospitals we work with so that we can provide even more work opportunities for you. We understand that the best rate doesn’t mean anything if you can’t get to work.

• Most Desired Facilities

With a best rate guarantee we want to attract the best medical professionals possible and we know that the most desired professionals want to work at the most desired facilities.

• Personalized Service

We want to have a fully automated service with the feeling that you are still getting personalized service. If you have ideas on how we can make our service more personal we want to know.

• Self Service

We are all about self service and we know that some people come to us only because of our self service model. They don’t want to be bother by pesky phone calls asking you to work at hospitals you don’t want to go to on days that you don’t want to work. If you have ideas on how we can better serve you with our system we want to know.

• Benefits Offered

We believe in paying the highest rate guaranteed and then you decide what to do with your money.

Which type of on-boarding process do you prefer?

• Approximately 2/3 of respondents choose self service. Our goal is to have a system which is capable of 100% self service onboarding and staffing. For those that are not comfortable with the technology we are here to help.

How likely are you to refer a friend or coworker to MSOC?

• Most people (>73%) surveyed would recommend MSOC to a friend or coworker which means we are doing a decent job of providing the service you want.
  
• Approximately 16% said that they would maybe recommend MSOC. For those 16% we will strive to meet your needs better in the future through the feedback that you have provided here.
  
  
  
  
  
• Approximately 10% said that they would not recommend MSOC. To those 10% that would not recommend MSOC we understand that our process is not for everyone. If you are looking for a personalized touch where you are assigned a recruiter that will call you on a daily basis there are plenty of other agencies out there that would be happy to call you.

What feedback do you have to make MSOC better?


MEMBER COMMENT:  Do you have hours for human resources on the weekend or maybe one week night? I work Mon-Fri, 8-4:30. I find it hard to schedule time off for a week day appointment. Thanks!

MSOC RESPONSE:  We have someone on-call 24X7 to answer your calls. We do not make appointments for office visits as our process is designed to completed 100% online. If you are having trouble with our onboarding process then please give us a call. We are here to help.

MEMBER COMMENT: No one contacts me-I have had no phone call, no interest in my availability-I don't understand why?

MSOC RESPONSE: We do not call MSOC members except under special circumstances. To give your availability you simply login at http://www.medstaffoncall.com and post your availability for work online. If you are having trouble watch the video available on each page of the web site. If you are still having problems call us at 888-270-8374. We are here to help.


MEMBER COMMENT: I was given your information from a friend of mine who recently used your services for herself and now has fulltime employment through a facility you sent her to. I will enjoy working with you all for al those reason's.


MSOC RESPONSE: We’d love to get you working. If you are active then post your availability to let our system know you want to work. If you have registered but are not yet active login and follow the instructions in the onboarding process. If you get stuck at any point in the process then e-mail us at info@medstaffoncall.com or give us a call at 888-270-8374.


MEMBER COMMENT: Haven't work yet with MSOC but would love to start.


MSOC RESPONSE: We would love for you to start as well. Let us know what we can do to help.


MEMBER COMMENT: I gave up trying to apply on-line, way too difficult, too many attachments required, poor instructions, poor help available.


MSOC RESPONSE: Each of the attachments we ask for are documents that are required by the hospital. These are not unique to Med Staff On-Call. What is unique to MSOC is that we give you the ability to scan and upload your documents so that you do not have to come to our office. This also makes it easier to provide documentation to the hospitals. If you are not able to move forward with the help and instructions available online then please e-mail (info@medstaffoncall.com) or call at 888-270-8374.


MEMBER COMMENT: The application process is not that helpful and is kind of difficult to get setup, so I wouldn’t refer any one to this service.


MSOC RESPONSE: We understand that some people may not be comfortable with the way we work. We believe that our process is the way of the future and that more and more people will want to work the way we do.


MEMBER COMMENT: I receive multiple texts and emails for the same shift.


MSOC RESPONSE: Our system sends text messages for every shift that the hospital orders. If you receive multiple text messages for the same shift it is because the hospital has placed multiple orders for the same shift.


MEMBER COMMENT: Calling with shifts in advance with immediate confirmation for the shift.


MSOC RESPONSE: This is how a traditional agency works with a traditional hospital. The hospital calls with a need and the agency chooses their favorite staff to fill the position. In our case we offer the position to all qualify candidates. When multiple candidates accept we pass all responses on to the hospital and the hospital choose which candidate to confirm. This process can take longer to receive confirmation but it is by the hospitals choice. As more and more hospitals become automated this will become the standard mode of operation.


MEMBER COMMENT: Need to be more personal all people will not have access to a computer.


MSOC RESPONSE: We are looking for the most highly qualified that have access to a computer and cell phone and are willing to work with a self service model in order to receive the highest pay rate in the industry guaranteed.


MEMBER COMMENT: There are toooo many unconfirmed shifts when one is automatically submitted for a shift. Also, many of the places do not even send a message until the next day!


MSOC RESPONSE: It is the responsibility of the hospital to confirm staff. If you are not getting confirmed it is because the hospital has posted a shift and not selected anyone to fill that need. Some hospitals do a very good job of managing their needs and some hospitals do not.


MEMBER COMMENT: Confirmation of shifts in a more timely manner, if shifts are canceled at one facility try to find nurse work at another facility


MSOC RESPONSE: Again this is due the hospital not confirming staff for shifts. We never confirm staff for shifts unless the hospital confirms them and in most cases this is 100% automated. As soon as the hospital confirms you instantly receive a confirmation message.


MEMBER COMMENT: I signed up but was never put to work. I work only in Psych. If you have any Psych work, please notify me.


MSOC RESPONSE: If you are not receiving messages for work please call us to find out what the status is of your account and what the needs are in your specific area. There are currently many psych needs but the demand fluctuates and there are periods where we have no psych needs.


MEMBER COMMENT: Yearly physicals shouldn't be required. hospitals don't require it


MSOC RESPONSE: Hospitals do not require physicals for staff on an annual basis but they do require them for agency staff annually.

For more information about Med Staff On-Call visit our web site at http://www.medstaffoncall.com/.